Source - http://smallbusiness.yahoo.com/
By - Fion McCormack
Category - Hampton Hotels Santa Clarita
Posted By - Hampton Inn Santa Clarita
By - Fion McCormack
Category - Hampton Hotels Santa Clarita
Posted By - Hampton Inn Santa Clarita
Hampton Hotels Santa Clarita |
Every ambitious business owner hopes to succeed and
become a leader in their niche. The tough truth of the matter is that
there is only room for one brand in the number one spot. And when you
hit that spot you have to fight hard to keep it.
Most business owners recognise the value in investing in services
like SEO, PPC, Social media as well as offline promotional methods like
advertising on radio, TV, billboards etc. For many business it becomes a
race and the winner is the brand who invests the most into these
advertising mediums.
Although most of us think of ‘marketing’ as a must have ingredient
for success, you may not have noticed how one of the world’s biggest and
most successful brands has succeeded in marketing their products all
the way to the top spot on little more than a shoe string marketing
budget.
While most businesses try to out-do their competitors with sheer
advertising brute-force, Apple have dared to be different and have
reaped the rewards by becoming the top dog globally in the mobile phone
niche.
Apple do not have a marketing budget. They never advertise their
mobile phone products anywhere. That means no SEO, PPC, Social media,
TV, Radio or print ads of any kind. They simply do not promote their
iPhones what so ever.
If you think you have seen Apple advertising their iPhone products
you are mistaken. What you have actually seen is some other company
advertising Apple’s products for them. Apple are so clever that they
have actually managed to get other companies (mainly mobile phone
operators) to pay for, and execute advertising for them. Apple iPhone
ads are in fact paid for by a network operators who want to advertise
that they sell the iPhone. When operators want to tell the world that
they sell the iPhones, not only do they pay the bill but Apple slaps a
fat stack of strict branding restrictions on the operators that dictated
how the ad must look and what information it can contain. Hence why all
ads for Apple products look the same.
You might think that mobile operators are stupid for what is
effectively paying for Apple’s advertising but what choice do the
networks have? Apple is the bestselling smartphone year after year. If
an operator wants to get a bigger slice of the ‘Apple’ pie, they need to
advertise that they have it. And they can’t advertise Apple’s trademark
without conforming to Apple’s branding guidelines.
If an operator breaks the rules, they pay the price. Operators that
don’t play by the rules are not prioritised when it comes to stock
distribution.
So while you are splashing your businesses cash on promotion why is
it that Apple doesn’t have to? After all, we’ve all been told that you
have to spend money to make money.
It’s not because the iPhone is the best phone on the market. The
iPhone is a good product but in terms of spec most iterations of the
iPhone have really struggled to match those of the equivalent high end
devices by HTC or Samsung.
The secret to their success is in Apple’s marketing strategy. They use what is known as the Exclusivity Technique. You would have seen this technique used, or maybe even used it yourself before.
The Exclusivity Technique is typically executed with relative success
by businesses giving a select subset of customers a special deal on
goods or services. For example some companies make certain offers
exclusively available to existing customers or Facebook fans. This is
the Exclusivity Technique at its most basic form.
The exclusivity technique works by making the eligible subset of
customers feel special. This creates a better customer business
relationship and is proven to increase brand loyalty.
Apple have taken this technique and put their own spin on it to
develop what has been one of the most successful, and probably low-cost
marketing techniques of all time.
Instead of making a special offer exclusive, Apple made their entire
iPhone product range exclusive. The cherry on top for Apple is that they
orchestrated the Exclusivity Technique to make their mobile phone the
world’s most popular, despite it supposedly being exclusive.
So what did Apple do differently with their iPhones? They deliberately restricted the flow of their iPhones to customers and mobile phone providers.
When the first iPhone model came out it was made exclusively
available from just one mobile provider for its’ entire life span. When
subsequent iPhones were released there were “stock problems”. iPhones’
were issued on a first come first serve basis. Those who wanted one had
to cue and sometime camp outside an Apple store. This attracted media
attention and generated free publicity for Apple.
For those who didn’t get and iPhone, stock shortages ensured they had
to wait until the next batch was released, often weeks after the
official launch date. These restrictions of stock generated tension
between those who wanted one and those who had one. This tension was
vocalised openly by anguished customers across the web. The desire was
infectious. People who didn’t even care about an iPhone picked the
desperation of those that expressed their want for one. It generated an
increased demand because as more people talked about wanting one, the
more people that thought “hey what’s all this fuss about? If this thing
is so good, I want one too”. The device became a rare commodity, a must
have gadget.
This year Apple not only released the usual limited number of iPhones
but of those there were three colour variants of the iPhone 5s. The
gold colour was extremely limited in supply making it a talking point
and creating a demand even within the subset who were lucky enough to
get an iPhone before they sold out. Furthermore, Apple restricted SIM
free iPhone sales to themselves. So, as things stand, mobile providers
in the UK are not allowed to sell PayG iPhones. This means that anyone
on a SIM only contract or will need to visit their nearest Apple store if they want a new iPhone.
Apple’s version of the Exclusivity technique not only gave a feeling
of specialness for those that got an iPhone but a feeling of jealousy in
those that wanted one and couldn’t have one just yet. This made them
even more determined to get an iPhone, almost as a means of compensating
themselves for rejection on some psychological level.
There are of course a huge portion of people who don’t want an iPhone
and are sickened by the thought that so many are fanatical about these
mobile devices.
The beauty of Apple’s exclusivity technique is that it creates two
opposing groups within society (those with an iPhone and those without)
and it creates conflict. The conflict is verbalised through blogs,
forums even in person.
This purposely incited speculation and bickering about iPhone is
Apple’s method of generating free publicity. It is what keeps the spot
light firmly on the iPhone and makes it a perpetually hot topic.
Word of mouth has been recognised as the most effective form of
promotion for any product or service because of its honesty and
non-commercial intent. Forums and blog comments have become this
century’s extension of word of mouth. Apple recognised this and
capitalised on it early on.
It costs Apple nothing for the world to bicker about whether iPhone
is better than any of the Android, Blackberry or Windows flagship
devices. Whether you love of hate iPhones, if you have ever contributed
to any online debate about Apple, then you have unwittingly taken part
in promoting selling iPhones to the next generation.